FAQ’s saima480@gmail.com February 6, 2020
Most popular Questions

We accept payments via Visa and MasterCard for international customers.

If your order (cash on delivery) amount is above Dolar 200 then a minimum deposit of 20% will be required in the form of bank transfer.

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection, with the highest level of security and confidentiality. So no worries here!

In case of a payment failure for international customers, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on sales@crossstitch.pk or please give us a call with your order number for any clarification.

Once your Order is successfully placed, you will receive a confirmation call, email or text message from crossstitch.pk. This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.

Yes if your debit/credit card isn’t working Please contact your Bank. Do call us at +1 408-391-4575

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timeline are as below:

Credit Card 7 business days

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